Terms and conditions


It is a necessary requirement for the purchase of the products offered on this site, that you read and accept the following Terms and Conditions that are written below. The use of our services as well as the purchase of our products will imply that you have read and accepted the Terms and Conditions of Use herein. All products that are offered by our website may be created, charged, shipped or presented by a third-party website and in such cases would be subject to their own Terms and Conditions. In some cases, in order to purchase a product, it will be necessary for the user to register by entering reliable personal data and defining a password. 

The user can choose and change the password for his account management access at any time, in case he has registered and it is necessary to purchase any of our products. does not assume responsibility in case he gives such a password to third parties. 

All purchases and transactions carried out through this website are subject to a confirmation and verification process, which may include verification of stock and product availability, validation of the payment method, validation of the invoice (if any) and compliance with the conditions required by the selected payment method. In some cases, an e-mail verification may be required. 

The prices of the products offered in this Online Store are valid only for purchases made on this website. 


Granada Te Guía through its website grants a license for users to use the products that are sold on this website according to the Terms and Conditions described in this document. 


You may not claim intellectual or exclusive ownership of any of our products, modified or unmodified. All products are the property of the content providers. Unless otherwise specified, our products are provided without warranty of any kind, express or implied. In no event will this company be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses resulting from the use or inability to use our products. 


Granada Te Guía reserves the right to modify or suspend the service for internal company reasons. In such a case, the amount of the reservation will be refunded, except for the cost of managing tickets to monuments. In this case, the company would not carry out any compensation. 

Not showing up or arriving late at the time and meeting point indicated in the reservation would mean the loss of the guided tour, as well as the right to a refund of the price of the service. 

The abandonment or separation of the group during the visit, for reasons not justified or unrelated to the company or the monument, implies the total loss of the right to claim. 

Tickets and identification 

It is necessary to bring the corresponding tickets for the monuments included in the tour. In the case of Alhambra, in addition to the ticket, identification (passport/ID with photo) is required throughout the visit. 

Granada Te Guía is not responsible for the loss or misplacement of tickets or documentation of any member of the guided tour. In such a case, the attendee will not be able to continue with the tour. 

Reservations with tickets to monuments included: On the day of the visit, the guide will distribute the monument tickets to attendees. Under no circumstances will Granada Te Guía send tickets in advance except for the following products:

Reservations with audio guide and Alhambra Premium: Tickets and audio guide codes will be sent 6 days before the service date.

Cancellations and refunds 

Cancellations made less than 7 days prior to the tour will not be refundable. 

Cancellations made at least 7 days in advance will be refunded except for the cost of the entrance fees to the monuments and management costs. 

This service does not admit modifications. 


The customer’s purchase can be postponed for the anti-fraud check. It can also be suspended for a longer period for a more rigorous investigation to avoid fraudulent transactions. 


This website ensures that the personal information you submit is secure. The data entered by the user or in the case of requiring a validation of orders will not be given to third parties unless it must be disclosed in compliance with a court order or legal requirements. 

Subscription to advertising email newsletters is voluntary and may be selected at the time of creating your account. 

Granada Te Guía reserves the right to change or modify these terms without notice. 

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